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How long will it take to receive my order?

Your order is processed 1-3 business days after it is placed. Once your order leaves our warehouse, you will be notified with a tracking link, and you can visit your account page. Please note that orders placed during the weekend are processed the following Monday. 

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Do you offer e-gift cards?

Yes, we offer Think Goodness EGift Cards that are sent to the recipient by email. E-gift cards have no additional processing fees. E-gift cards are available in the amounts of $10, $25, $50 and $100 and are redeemable only on thinkgoodness.com. 

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Can I ship to multiple addresses?

Not yet but we plan to – check back in over the holidays! 

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Do you offer gift packaging?

Not yet but we plan to – check back in over the holidays! 

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What should I do if my order is damaged?

If you receive a damaged item, we are happy to replace it for you. Please visit our Return Policy page and complete a Return Request claim. 

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What if I received the wrong product?

We want to make this right for you! In order to help you out and get you the correct product, we will need detailed information. Please contact us with your order number, the name of the product you received, and the name of the product you were supposed to receive. 

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Can I edit or cancel an order after it has been placed?

Orders are processed as quickly as possible, and therefore, may not be able to be changed once they are placed. If you do need to modify or cancel an order, please contact us and include your order number in the form. 

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What is your return policy?

We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please review our Return Policy .

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Can I exchange an item?

Think Goodness is committed to providing you with high quality products. If your order is missing items or contains damaged items, you have 30 days from the date of purchase to report and receive a replacement. If your order contains a product with a manufacturing defect or if you are unhappy with your product in any way, you have 90 days from the date of purchase to request a refund or replacement. Items reported within 30 days may be refunded back to the card on file. Orders reported after that time will be refunded via store credit.

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When will my credit card be charged?

Credit cards are charged at the time of order processing.

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How am I charged for subscription orders?

See subscribe and save FAQs for details.

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What should I do if my credit card keeps getting declined?

Please make sure your billing address is correct. If you are still having issues, please contact us .

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What types of payments do you accept?

We accept Shop Pay, Apple Pay and all major credit cards including Visa, Mastercard, American Express, and Discover.

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What is the Subscribe + Save program?

The Subscribe & Save program is a new monthly auto-replenishment subscription program for your favorite replenishable goods. The Subscribe & Save program will allow you to receive your favorite Think Goodness products on a recurring basis for the convenience of having them delivered right to your door before you run out. Plus, you will get a discount that varies by product. That is why the program is called Subscribe & Save! 

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WHAT DO I GET WITH MY AUTO REPLENISHMENT ORDER?

We will replenish your Think Goodness favorites automatically every 30, 60 or 90 days. Simply choose the replenishment schedule that works for you, and you’ll get a percentage off each order, plus free shipping on replenishment orders over $40. Your auto replenishment will automatically renew on a recurring basis.  At that time, your credit card will be charged automatically for your products, including applicable handling fees, until you skip or cancel.

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CAN I USE REWARDS POINTS TOWARD MY AUTO REPLENISHMENT ORDERS?

Yes! You can apply OMG! Reward points to your first order when subscribing to auto replenishment. When you are ready to checkout, click the OMG! Rewards icon located in the bottom-right corner of the of your screen. Pick a redemption and click “Redeem.”

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HOW DO I VIEW MY FUTURE DELIVERIES?

You can view all upcoming charges and shipments on your Think Goodness account page. To access your account, simply click the person icon at the top-right corner of our homepage and follow the prompt to view “Auto Replenishments/Subscriptions.” 

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WHAT PRODUCTS ARE AVAILABLE FOR AUTO REPLENISHMENT?

Most Think Goodness replenishable products are eligible, but some exclusions apply. Please navigate to your favorite products to see if they participate in Subscribe & Save. 

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CAN I PURCHASE YOUR PRODUCTS WITHOUT SIGNING UP?

Yes, all our products are available to purchase on a one-time basis at your leisure, but we recommend auto replenishment for the best possible value and convenience.

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CAN I USE PROMO CODES ON MY AUTO REPLENISHMENT ORDERS?

Promotional codes can be used on any single auto replenishment order. Exclusions may apply.  

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WILL I GET A REMINDER EMAIL BEFORE MY NEXT SHIPMENT?

Yes, you will receive a reminder email, order confirmation and shipping notification before your next shipment arrives. You can also log into your account anytime to view your upcoming orders. 

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WHAT ARE MY SHIPPING OPTIONS?

Auto replenishment shipments have free shipping for orders over $40! View our shipping information FAQs for more details.

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HOW DO I MAKE A RETURN ON A SUBSCRIPTION PRODUCT?

If you wish to return any of your auto replenishment orders, you may do so within our standard Return Policy. Returning your product does not cancel your subscription. 

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HOW DO I CANCEL OR SKIP MY NEXT SHIPMENT?

Not ready for your next shipment?  You can skip a delivery on your account page. Simply sign in via the person icon at the top-right corner of our homepage and select “Auto Replenishment/Subscriptions.” There you can see all future deliveries and skip or cancel as needed.

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HOW DO I SIGN UP?

To sign up for the Subscribe & Save program, simply navigate to the page of your favorite products and select from the drop-down menu when you would like to receive your products. Continue through checkout and agree to have your card charged at that decided time interval. After that, you’re set! You will automatically be shipped your product and there is no need to go in and place a future order.  For full details visit thinkgoodness.com/pages/subscribe-and-save.

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WHEN IS MY CARD CHARGED?

Depending on the auto replenishment option you choose, your card will be charged exactly 30, 60 or 90 days after your initial purchase. 

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What is the OMG! REWARDS program?

This is our way of showing our appreciation for you. You’ll earn points for engaging with Think Goodness! You can use your points to earn discounts off purchases; so the more you collect, the more you save! Plus, you get bonus goodies like exclusive access and products!

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HOW DO I VIEW MY POINTS BALANCE?

Your points balance will show at the top of this page, on your Think Goodness customer account page, or by clicking on the OMG! Rewards icon throughout your shopping experience!

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HOW DO I EARN POINTS?

You can earn points for all sorts of activities, including following us on social media, making purchases or just simply having a birthday. To see all the ways you can earn points, just scroll up or click on the OMG! Rewards icon throughout your shopping experience! 

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HOW DO TIERS WORK?

When you earn a certain number of points, you go up a tier level. When you reach a new tier, you can stay at that tier for a full year, even if you spend all your points. If by the end of the year, you have less points than the threshold for your tier, you will go down to the correct tier level for the number of points in your account. In a nutshell: Your tier increases to the correct level as soon as you earn the points to enter it, but your tier level does not decrease for a full calendar year and then only if you do not have enough points to meet the threshold at the end of the year.

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CAN I USE POINTS ON MY SUBSCRIPTION OR AUTO-REPLENISHMENT ORDERS?

Yes! You can redeem your points the same as you do at checkout on one Subscription order.

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HOW LONG WILL IT TAKE FOR POINTS TO POST TO MY ACCOUNT?

You should receive points in your account instantly once you complete a purchase or action, but if they are not showing up, please give it at least two hours before contacting us. Check back soon!

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HOW DO I LEAVE THE PROGRAM?

If you no longer wish to earn points, you will have to delete your customer account. Please note, this cannot be undone and you will lose all the perks of having an account such as order history tracking, a custom referral link and more.

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WHO CAN JOIN? 

Anyone with a customer account is automatically enrolled! Think Goodness Purpose Partners will not be eligible to participate in this program.

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DOES IT COST ANYTHING TO BEGIN EARNING POINTS?

Absolutely not! Sign-up is 100% free, and it will never cost you anything to earn points. Make sure to visit the “Earn Points” tab to get started. 

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HOW DO I CONTACT SUPPORT IF I HAVE QUESTIONS ABOUT MY POINTS? 

Our team is ready and waiting to answer your questions about our rewards program! Please find our contact information at the bottom of our website. 

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CAN I REDEEM MY POINTS FOR ANYTHING DURING CHECKOUT?

Almost anything! Please note some exclusions apply such as officially licensed products unless otherwise noted.  

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IS THERE A LIMIT TO THE NUMBER OF POINTS I CAN REDEEM AT ONE TIME?

Yes! You can redeem points as savings at point thresholds (100, 200, and 300) or for the point value of the products within the OMG! Exclusive Goodies Shop.

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HOW DO I REDEEM MY POINTS?

When you have enough points to redeem a reward, simply select the reward you wish to redeem and click "Redeem." You can see available rewards by scrolling up on this page or by clicking on the OMG! Rewards icon throughout your shopping experience! 

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CAN I CHANGE THE EMAIL ADDRESS ASSOCIATED WITH MY REWARDS ACCOUNT? 

Unfortunately, it is not currently possible to change the email address associated with your rewards account.

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CAN I LOSE MY TIER STATUS?

Once you enter a new tier, you will remain in that tier for 12 months. If after this time you don’t earn points to retain your tier, you will be downgraded to the tier that matches your points earned within the last 12 months. For example, if you crossed the tier entry threshold on October 1, 2021, you will retain that tier until October 1, 2022 but will be downgraded if you have not earned enough points within the 12 months to maintain that tier. 

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IF I AM A PURPOSE PARTNER CAN I PARTICIPATE?  

No. This program is exclusive to Customers of Think Goodness. Purpose Partners are not eligible to participate. 

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CAN I REDEEM MY POINTS FOR EXCLUSIVE PRODUCTS OR PRODUCT OFFERS?

Absolutely! If you have the number of points to redeem a current product available in our OMG! Goodies Shop, you can choose to redeem them for an exclusive offer. Please note, all Goodies are available while supplies last and subject to change at any time.  

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CAN I USE MY POINTS DURING CHECKOUT?

Yes, points can be redeemed at checkout. You will need a minimum of 100 points to redeem as a savings during checkout. 

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WHAT HAPPENS TO MY POINTS IF I MAKE A RETURN? 

When you return an item, you lose the associated credit you originally earned by buying the item in the first place. 

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IS THERE A LIMIT TO THE NUMBER OF POINTS I CAN EARN?

Nope! Go ahead and earn as many as you can! 

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I FORGOT TO LOG IN AT CHECKOUT! CAN MY POINTS BE ADDED TO MY ACCOUNT? 

If you’ve made a recent purchase and were not logged into your Think Goodness account, you will not earn points for that order, and unfortunately, these cannot be added to your account. Please ensure that you're logged into the same email account for all future purchases.

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DO MY POINTS EXPIRE?

Yes, points expire after 12 months of inactivity. This means, if you take no action to either earn or spend points for 12 months, they will expire. If they expire, your point balance will return to 0. However, your tier will remain unchanged unless you do not reach that tier threshold by the end of the year.

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HOW DO TIERS WORK?

When you earn a certain number of points, you go up a tier level. When you reach a new tier, you can stay at that tier for a full year, even if you spend all your points. If by the end of the year, you have less points than the threshold for your tier, you will go down to the correct tier level for the number of points in your account. In a nutshell: Your tier increases to the correct level as soon as you earn the points to enter it, but your tier level does not decrease for a full calendar year, then only if you do not have enough points to meet the threshold at the end of the year.

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HOW DO I PARTICIPATE? 

Joining is easy! Just click the “Create an Account” button to get started. Once you have a customer account, you'll start earning instantly. 

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WILL I GET FREE SHIPPING?

You will receive our normal shipping rates on all orders until you reach our upper Rewards tier; then you will get a different threshold. See tier breakdown for more details.

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What is the Origami Owl Collector’s Club?

Origami Owl Collector’s Club is a monthly subscription featuring entirely exclusive, mystery Charms themed to celebrate your favorite seasons, holidays and more. 

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How does the Origami Owl Collector’s Club work?

Purpose Partners and Customers who join the Club by the 25th will receive the next month’s Charms (while supplies last). Club orders will ship between the 1st and 10th of every month.

Any items added to the initial Collector’s Club order will not be split shipped and will ship together.

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Is there a limit on Origami Owl Collector’s Club subscriptions per account?

Origami Owl Collector’s Club subscription is limited to one (1) per transaction.

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What are the details on the free shipping with Origami Owl Collector’s Club?

Purpose Partners and Customers will receive FREE shipping on each recurring Origami Owl Collector’s Club order. If Purpose Partners and Customers add non- Origami Owl Collector’s Club items to the initial order, normal shipping rates will apply.

Any items added to the initial Collector’s Club order will not be split shipped and will ship together.

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Who is eligible to participate in the Origami Owl Collector’s Club?

All Think Goodness Purpose Partner’s and Retail Customers are eligible to enroll in the Origami Owl Collector’s Club.

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Will I receive OMG! Reward points for Origami Owl Collector’s Club orders?

Yes! Customers will earn 25 bonus points on the first and third subscription orders.

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Can promotion codes be used in combination with the Origami Owl Collector’s Club?

No.

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What are the details of the Welcome Gift from the Origami Owl Collector’s Club?

• Includes Clara Stud Earrings with Aurora Borealis Crystals – ER0013

Retail Value: $28 USD

*If an Origami Owl Collector’s Club subscription is cancelled and then activated later, an additional welcome gift will not be received.

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Can items be added to Origami Owl Collector’s Club orders?

Purpose Partners and Customers can add items to the initial Origami Owl Collector’s Club order. Club orders will ship between the 1st and 10th of every month.

Any items added to the initial Collector’s Club order will not be split shipped and will ship together. Items added to the initial order will not be replenished thereafter.

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Can the Origami Owl Collector’s Club be cancelled?

Yes! Purpose Partners and Customers can pause, skip or cancel their subscription any time before the 25th of each month to avoid being charged.

To pause, skip or cancel – simply log in and click the person icon then select Auto Replenishments/Subscriptions. Locate the Origami Owl Collector’s Club subscription and edit to your preference.

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When will items from the Origami Owl Collector’s Club ship?

We will ship your order between the 1st and 10th of every month.

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Can the Origami Owl Collector’s Club be paused?

Yes! Purpose Partners and Customers can pause, skip or cancel their subscription any time before the 25th of each month to avoid being charged.

To pause, skip or cancel – simply log in and click the person icon then select Auto Replenishments/Subscriptions. Locate the Origami Owl Collector’s Club subscription and edit to your preference.

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When is the charge for the Origami Owl Collector’s Club processed?

Purpose Partners and Customers will be charged at the time of subscription. Those actively enrolled in the Origami Owl Collector’s Club will be charged on the 28th of each month, unless otherwise paused, skipped or cancelled.

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What is the cost of the Origami Owl Collector’s Club?

Retail Price: $15 USD

Exclusive Purpose Partner Price: $10.50 USD

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What is included in the Origami Owl Collector’s Club?

The Origami Owl Collector’s Club includes:

• Two (2) Mystery, Limited Edition Charms every month

• One (1) Welcome Gift

o Best-selling Clara Stud Earrings with Aurora Borealis Crystals. Retail Value $28 USD

• Free Shipping on Collector’s Club orders.

• Exclusive add-ons options when you join the club.

• Fun surprise random drop-ins and gifts.

• PLUS, Customers earn 25 bonus OMG! Reward Points on the first and every third order.

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Can a subscription for the Origami Owl Collector’s Club be gifted?

Yes! If a Purpose Partner or Customer subscribes to the Origami Owl Collector’s Club and intends to gift, we recommend entering the preferred shipping address.

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Can the Origami Owl Collector’s Club be skipped?

Yes! Purpose Partners and Customers can pause, skip or cancel their subscription any time before the 25th of each month to avoid being charged.

To pause, skip or cancel – simply log in and click the person icon then select Auto Replenishments/Subscriptions. Locate the Origami Owl Collector’s Club subscription and edit to your preference.

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